Shipping Policy

Processing time:

Orders are processed from Monday to Friday, with the exception of national holidays. Once payment has been confirmed, it can take up to 2 working days for your order to be processed. During periods of high demand and/or promotional campaigns, this timeframe may be slightly extended, but we will do our best to ship your order as quickly as possible.

Shipping:

Estimated delivery time between 7 and 12 working days after dispatch.

Free shipping:

Our mission is to ensure that our customers have an incredible shopping experience with us. That's why we offer free shipping on all orders.

Delivery Address:

Please check the delivery address provided at the time of purchase carefully. We cannot be held responsible for delays or problems arising from incorrect and/or incomplete addresses.

Delivery problems:

If, for any reason, your order does not arrive within the estimated time or if you have any questions about delivery, please contact us via e-mail at clients.osty@gmail.com or via the website under “Contacts”. We are available to resolve any issue and will respond within 24 hours.